Why the fuck wont this headache go away? Oh wait, maybe because it is a tension headache? My back, neck and the back of my head are tight and sore. I can barely turn my head without pain. This just bites.
Today's doofus call:
ME: "Is that a residence?"
Customer: "No it is a person."
Today's annoying call.
We have screen codes to tell us what kind of calls a customer gets. This guy comes in wanting long distance info when he only gets local. I informed him that he has to dial 1-areacode-555-1212. He tells me that in the time it took me to find the area code for him I could have just looked up the number and if he calls right back he would eventually get an operator that would look up the number. Yes that would happen cause I have coworkers that DONT LOOK AT THE DAMN SCREEN., (but that is another rant) So I preceded to inform him that he is cheating our company because he is trying to pull one over on us. He got all high and mighty about how he cant be called a CHEAT. WEll, I call them like I see them. He has been told he has to call 1-areacode-555-1212 for all LONG DISTANCE information. If he continues to call 411 to try and get long distance info then he is trying to cheat my company. Simple! He couldnt see that though. *shudders* I really wish he hadnt hung up on me. I so wanted to say more.
I think that is one of my problems with tension. There is so much I want to say to my *lovely* customers and I cant. Writing about it helps but not enough. I wish I could just speak my mind. I cant though. It would cause me to get fired. Sometimes these idiots though.
At least I got alittle levity with a cellular customer who wanted to go and party with me. :) The cellular customers at times are alot better. If I could hear them better I might actually change offices. *hmm* That is a thought.
Today's doofus call:
ME: "Is that a residence?"
Customer: "No it is a person."
Today's annoying call.
We have screen codes to tell us what kind of calls a customer gets. This guy comes in wanting long distance info when he only gets local. I informed him that he has to dial 1-areacode-555-1212. He tells me that in the time it took me to find the area code for him I could have just looked up the number and if he calls right back he would eventually get an operator that would look up the number. Yes that would happen cause I have coworkers that DONT LOOK AT THE DAMN SCREEN., (but that is another rant) So I preceded to inform him that he is cheating our company because he is trying to pull one over on us. He got all high and mighty about how he cant be called a CHEAT. WEll, I call them like I see them. He has been told he has to call 1-areacode-555-1212 for all LONG DISTANCE information. If he continues to call 411 to try and get long distance info then he is trying to cheat my company. Simple! He couldnt see that though. *shudders* I really wish he hadnt hung up on me. I so wanted to say more.
I think that is one of my problems with tension. There is so much I want to say to my *lovely* customers and I cant. Writing about it helps but not enough. I wish I could just speak my mind. I cant though. It would cause me to get fired. Sometimes these idiots though.
At least I got alittle levity with a cellular customer who wanted to go and party with me. :) The cellular customers at times are alot better. If I could hear them better I might actually change offices. *hmm* That is a thought.