May. 13th, 2002

demariana: (Default)
What if I told you a story? A story of my life. I wonder if you would believe me, or just push it aside. Would you even really care? or make polite noises as you try to glance at your watch? Would the gossip start once I turned my back? Would the whispering begin?

Why should I tell something of my life? Why should I let you in? Once I do my paranoia steps in. It just messes it all up.

Just random thoughts this dreary morning before work. No specific person or event has caused these thoughts to pour out. So no it is not about YOU.

Work Rant

May. 13th, 2002 02:32 pm
demariana: (Default)
I have figured out one of my triggers at work. Something a customer can say or do to make me almost fly off the handle. I dont like being accused of being a lier.

I have been at this job almost 7 years. I pull numbers out of my ass sometimes for customers who have no fucking clue what they really want. At times I am a mind reader when it comes to finding a listing.

And then I get a call like today. She wanted Jones Irrigation. I checked and there is not a listing in the 30mile area of the city she wanted. I tried other spellings (like how else could jones be spelled) I tried other ways that irrigation is listed. Lawn stuff, etc. NOTHING. She didnt believe me and wanted a supervisor to get on the line to find it for her. She knew it was there. I had to be an idiot for not finding it.

I have the same equipment as the 'supervisors' Hell she wouldnt be getting a supervisor but another operator (a service assistant)who can take extra time to explain that we dont have the fucking listing.

So I get called a Bitch because I cant find a number that they know is in there because they have called before and got it. Well Bitch it aint in there now.

I know my job. I do it quite well. I am DAMN good at my job. When I get accused of not searching, or lying about a listing I get upset. It comes out in my clipped responses to the customer. I am not good at hiding it anymore. I dont want to. Some of them do not deserve my Good Service. I will save that for the customers who appreciate what I do.

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demariana

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